CAMBIOS Y DEVOLUCIONES

RETURNS AND EXCHANGES for shipments:

You can cancel your order before the items have been shipped. Once your order has been shipped, you cannot cancel it.

Regular-Priced Items
Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded or exchanged.

Exchanges
We do not accept exchanges for pre-order items. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at INFO@THEBALLEN.COM and send your item to:

BALLEN - Cra 52 #51 - 62. Edificio Gutenberg local 271

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, and it will take 30 days for your refund to appear in your account.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth more than US$75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.